The Communication Gap: When “I Thought You Meant…” Costs Thousands
When I first saw Lisa’s unfinished ADU in Sarasota last spring, I was disappointed. The windows she had envisioned as floor-to-ceiling were just standard size. The kitchen she thought would be high-end looked pretty basic with the builder’s standard cabinets. “But this is what we agreed on,” the contractor said, pointing to a vague contract. […]
